Reservations must be done no later than 5 p.m. the day before the desired reservation date (excluding Fridays and Saturdays). If you make a reservation after 5pm the day before surgery, your reservation is not guaranteed.
Reservations are not required, but HIGHLY recommended to secure a spot on surgery days. Walk-ups are only accepted if there is room and the patient arrives by check-in time. A deposit will be required.
To make a reservation, you must go to the shopping cart and select reservation. Each pet reserved will require a $25 deposit. This deposit is nonrefundable unless we cancel the surgery for some reason. If you do not show up, you will be charged $25. This deposit will be applied to the total due on surgery days. BRING YOUR PAPERWORK FROM YOUR RESERVATION!!!! THIS WILL CUT DOWN ON CONFUSION AT CHECK IN.
CANCELLATIONS WILL NOT BE REFUNDED IMMEDIATELY. IT MAY TAKE UP TO 2 WEEKS TO PROCESS AND ISSUE A REFUND. REFUNDS ARE BY CHECK AND ONLY ISSUED TO THE OWNER OF THE CARD USED TO MAKE THE RESERVATION. NO CANCELLATIONS WILL BE DONE OVER THE PHONE. THERE IS A $10 FEE FOR CANCELLATIONS, NO EXCEPTIONS. FOR THIS REASON, WE SUGGEST YOU NOT MAKE RESERVATIONS FRIVOLOUSLY. WE HAVE TO SCHEDULE ALL OF OUR CLINICS BASED ON THE TIME WE SPEND ON THE PROJECTED NUMBER OF SURGERIES. FRIVOLOUSLY MAKING RESERVATIONS, THEN CANCELLING THEM COMPLICATES THE SCHEDULE AND MAY RESULT IN US TURNING AWAY OTHERS WHO WOULD LIKE TO USE OUR SERVICES. THERE HAS BEE A LOT OF ABUSE OF THE PREVIOUS CANCELLATION POLICY. THERE WILL BE NO DISCUSSION ABOUT WHETHER OR NOT THIS POLICY IS FAIR.
In the rare circumstance you have a legitimate emergency, email us at firstname.lastname@example.org at least 48 hours in advance. No calls will accepted to cancel or reschedule.
Once reservations have been made, please visit "What to Expect" under the Client Center Tab to obtain information on how to prepare for your pet's surgery.
When reserving for a dental or ear crop, please be sure and list the weight of your pet. It is very important that we know this in advance.
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